Data protection

We are delighted you have accessed our Web site and are interested in our company. The protection of your personal data is an important concern of ours. Personal data are comprised of detailed information on the personal or material circumstances of a specific or determinable natural person. This includes information such as civil name, address, telephone number and date of birth.Since this data is afforded special protection, we collect it only to the technically necessary extent. In the following, we set out what information we collect during your visit to our Web site and how it is used.Our Privacy Policy is in line with the regulations of the German Teleservices Act (TMG) and German Social Security Code (SGB). We collect, process and store your personal data solely for the processing of requests and, if applicable, for the implementation of a response. Only if you have given your prior consent separately will your data also be processed for further purposes, specified exactly in the consent, e.g. for information about offers by newsletter, etc.

The responsible body in the sense of Section 13 (1) TMG / Section 67 (9) 9 SGB X

The responsible body in the sense of the Data Protection Law is:
IKK Südwest
Berliner Promenade 1
66111 Saarbrücken, Germany
Fax: +49 (0) 6 81/9 36 96-9999

Anonymous / pseudonymised use of this Web site

In principle, you can use our Web site without disclosing personal data. Pseudonymised usage data is not combined with the data of the bearer of the pseudonym. The creation of pseudonymous user profiles will not take place.

Special features of the Web site

Our site provides you with various functions; with their usage, personal data is collected, processed and stored by us. In the following, we explain what happens to this data:

Call-back service:
The data recorded via our form for the “Call-Back Service” offer will be used by us only for the processing of call-back questions, which we have received via the form. After processing your inquiry, the data collected is deleted immediately insofar as there are no statutory retention periods in this respect.

Contact forms:
The data recorded via our contact forms will be used by us only for the processing of inquiries, which we have received via the form. After processing your inquiry, the data collected is deleted immediately insofar as there are no statutory retention periods in this respect.

The data recorded in the login screen of our newsletter will be used by us only for the sending of our newsletter, in which we will inform you about all our services. After the registration, we will send you a confirmation e-mail that contains a link, which you have to click on to complete your subscription to our newsletter (double opt-in). The newsletter can be cancelled at any time by clicking on the unsubscribe link. Your data is deleted by us within six months after you have unsubscribed. In the event of an incomplete registration, your data is deleted by us within six months as well.

IKK Medical Hotline

Our online doctors team, which is subject to the same strict data protection provisions as our employees are, know only the personal data belonging to you that is absolutely necessary (for example, name, health insurance number) to identify you as a person insured by IKK. The team has no access to your health data or premium data. Data collected in the context of medical advice by the IKK Medical Hotline will be forwarded to the service provider 4sigma GmbH solely for the processing of the inquiry. All information is transmitted in encrypted form (128 bit SSL encryption). With this, your data is protected against unauthorised access in accordance with the state of the art.

Data disclosure / purpose

We will share personal data with third parties only insofar as it is necessary for us to fulfil our contractual obligations, in particular for the processing of a contract that has been concluded. The disclosure of personal data to third parties does not take place except for the aforementioned purposes of processing the contract and payment.If you provide us with personal data in the context of an express consent, this data will be used only for the purpose underlying the consent, to which you have agreed in advance. We will store your personal data only for as long as it is necessary for the intended purpose of the data collection or as long as it is required by law. You can revoke your consent at any time.Your legitimate interests for protection are taken into account in accordance with the statutory provisions. You can receive information from the responsible body for data protection on the stored data in question.

Statistical evaluation of the visits to this Web site

We collect, process and store the following data when you access this Web site or access individual files of the Web site: IP address; the Web page from which the file has been retrieved; date and time of the retrieval; amount of data transmitted; and the success of the retrieval (so-called Web log). We use this access data only in a non-personalised form for the constant improvement of our Web site and for statistical purposes.

Privacy Policy for the use of Google Analytics
This Web site uses Google Analytics, a Web analytics service provided by Google, Inc. (“Google”). Google Analytics makes use of so-called “cookies,” i.e. text files saved on your computer, allowing an analysis of your use of the Web site. The information generated by the cookie about your use of the Web site will normally be transmitted to and stored by Google on servers in the United States. If you select the IP anonymisation on this Web site, your IP address, however, will be truncated beforehand within the member states of the European Union or another contract state of the Agreement on the European Economic Area. The full IP address will be transmitted to a Google server in the United States and truncated there only in exceptional cases. On behalf of the operator of this Web site, Google shall use this information in order to evaluate your use of the Web site; create reports on the Web site activities; and render more services to the Web site operator in the context of the use of the Web site and the Internet. The IP address transmitted by your browser within the scope of Google Analytics will not be combined with other data of Google. You can avoid the storage of cookies by appropriately adjusting your browser software; we would like to make you aware of the fact, however, that in this case it is possible that you will not be able to use fully all the functions of this Web site. Moreover, you may prevent data that was produced by the cookie and relates to your use of the Web site (including IP address) from being collected and processed by Google by downloading and installing the browser plug-in available at the following link (

You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this Web site: Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at: or at: Please note that on this Web site, Google Analytics is supplemented by the “gat._anonymizeIp();” code to ensure an anonymised collection of IP addresses (so-called IP masking). Source of the Privacy Policy for the use of Google Analytics:

External content and/or processing of data outside the EU

We use active JavaScript contents provided by external suppliers on our Web site. When you access our Web site, these external suppliers may receive personal information about your visit to our Web site. In this case, data processing outside the EU is possible. You can avoid this by installing a JavaScript blocker such as the browser plug-in “NoScript” ( or by deactivating JavaScript in your browser. This can, however, cause functional restrictions on the Web sites you visit.

Social media buttons

We embed disabled social media buttons on our Web site for sharing on Facebook and tweeting on Twitter. Without your consent, your personal data will not be sent to the operators of the aforementioned network platforms. Only when you click on one of the buttons are they enabled, and your personal data will be transmitted to the respective network platform. By clicking on a social media button, you give your consent in accordance with Section 4a of the Saarland Data Protection Act (SDSG) for data transfer to the respective network platform provider(s).

By clicking on the Facebook social media buttons on our Web site, plug-ins of the company Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, United States, or its subsidiary Facebook Ireland Ltd., Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland (Facebook) will be reloaded. If you enabled scripts in your browser and have not installed any script blocker, your browser, without asking separately, will transmit personal data to Facebook. When logged in, a direct assignment of the data to your Facebook profile is possible. We are not aware of what data Facebook links with the personal data obtained and for what purposes Facebook uses this data. For details, see the data protection statement of Facebook ( If you do not want Facebook to assign the visit to our Web site to your Facebook account, please log out of your Facebook user account and block the execution of script contents of Facebook in your browser, e.g. with the script blocker from or

By clicking on the Twitter social media buttons on our Web pages, plug-ins of the microblogging service, which is operated by the company Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, United States (Twitter), will be reloaded. When you access a Web page of our Web site that contains plug-ins of Twitter, your browser builds a direct connection with the servers of Twitter. Through this, personal data might be sent to Twitter so that Twitter receives information that you personally have accessed the corresponding Web page of our Web site. Twitter might be able to assign your visit on our Web site to your Twitter account. Even after the user logs out from Twitter, data is transmitted to Twitter. The log out only prevents the assignment of the data to a Twitter account. For the purpose and scope of the data collection and the further processing and use of data by Twitter as well as your rights in this respect and the settings to protect your privacy, please refer to the privacy statement of Twitter ( If you do not want for Twitter to collect data about you via our Web site, you must set the function “Do not track” in your browser before your visit to our Web site (; or alternatively shut off the use of plug-ins from Twitter; or totally block the execution of scripts for the domain, e.g. with the script blocker from or

Information about the use of cookies

We use cookies on various pages to increase the attractiveness of our Web site and to allow the use of predetermined functions. These so-called “cookies” are small text files that your browser can drop on your computer. Dropping a cookie file is also called “setting a cookie.” You can set the browser according to your wishes so that you will be informed about the setting of cookies, can decide in every case if you want to install cookies or can generally accept or generally exclude the installation of cookies. Cookies can be used for various purposes, e.g. to see if your PC had already been connected to a Web offer before (permanent cookies) or to store offers you have looked at previously (session cookies). We use cookies to offer you increased user convenience. To be able to use our convenience functions, we recommend permitting the installation of cookies for our Web offers.

Data security and protection, communication via e-mail

We make every effort, using all technological and organisational measures available, to store your personal information such that it cannot be accessed by third parties. We cannot guarantee total data security in the case of e-mail communication and thus recommend sending highly confidential information by post.

Contact person for questions regarding data protection – Company Data Protection Officer

Should you have questions regarding data protection, our Data Protection Officer is at your disposal.

Thorsten Plenz
IKK Südwest
Telephone: +49 (0) 61 31/28 22-168
Fax: +49 (0) 61 31/28 22-483
E-mail: thorsten.plenz@ikk-sw

Withdrawal of consents – data requests and change requests – deletion & blocking of data

According to the Saarland Data Protection Act as well as the Social Security Code, you have the right to view your stored data free of charge as well as the right to rectify, block, and delete this data. Your data will be deleted unless deletion is prohibited by the law. You are entitled to revoke your consent to use your personal data at any time. You can submit at any time requests regarding information about your data and the deletion/correction of your data, including suggestions for improvement, to the following address:

IKK Südwest
Berliner Promenade 1
66111 Saarbrücken, Germany
Fax: +49 (0) 6 81/9 36 96-9999

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This directs you to: Öffentlichen Verfahrensverzeichnis der IKK Südwest (register of processing operations of IKK Südwest).